Returns & Exchanges
At Lusailstore, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery for all unopened and unused products.
Initiate Your Request
Log into your Lusailstore account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Package Your Items
Carefully place the unused beauty products in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing